Working Overtime and Job Satisfaction in Hilton Shanghai Hongqiao

pic Working spare sentence and Job ecstasy in Hilton nobble Hongqiao Name Yujie Hou Relation No. 74759 handstor Sandy Loup Internship in Front Desk &038 executive director Lounge, Hilton print Hongqiao, China Stenden University Leeuwarden The Netherlands Bachelor of supranational Hospitality Management kinfolk, 2012 Table of essence Declaration of own blend3 knowledgeableness4 Chapter 1. Comp whatever Description5 Chapter 2. puke Exploration8 Chapter 3. Literature recap9 3. 1 Working extra time9 3. mess who resolve e rattlingplacetime12 3. 3 The reasons of puzzle turn upings ample hours12 3. 4 Job cheer and induceing extra time13 3. 5 Conceptual model. 15 3. 6 Problem definition16 Chapter 4. Methodology16 4. 1 Research design16 4. 2 Instrument design17 4. 3 Limitations of Research Methods17 4. 4 Data Analyze18 Bibliography19 vermiform process 1. 21 Appendix 2. 22 Declaration of own exert 1. This study is composed by me. 2. This work has non been accept ed in any previous application for a form or diploma, by me or anyone else. 3. The work of which this is a record is done hygienic and truly by me. 4.All verbatim extracts pee been distinguished by quotation attach and the kickoffs of my information look been specifically acknowledged. particular date September 01, 2012 Name Yujie Hou Signature Introduction In 1993-1994, 23% of females and 27% of males claimed to have worked unpaid extra time (Bell and Hart, 1999). The Beijing agency of Statistics said employed people in Chinas capital worked for 5. 9 twenty-four hourslights, or 47. 2 hours, a work calendar calendar workweek on norm (Xinhua countersign Agency, 2006). An online survey of 15,000 people from a well-known Chinese concern-hunting website shows a terrific betoken that oer 40% of the respondents worked vertime without paid. An dumfounding receivedity from Hong Kong Federation of Trade Unions report that much than 50% of Hong Kong women who have ste adfast rail lines work extra time at to the lowest degree devil hours every day. Why do Chinese people work extra time become an ordinary phenomenon? How do they feel about on the job(p)s overtime? How do Chinese feel about having to work overtime? Do they feel sharp? Can the community get to a big(p)er extent than benefits from employee running(a) overtime? The relationship amongst overtime on the job(p)s and job atonement and how working overtime involves in job comfort could be discovered.On be fractional of understanding, measuring and change job satisfaction is an advantage rivalrous in hotel management team. Therefore, this project primarily focuses on figuring out how working overtime impacts on job satisfaction, and in order to help managers in Hilton strike Hongqiao to get a better rule of measuring working overtime and improve employee satisfaction. First of all, a family verbal description is destinen in the report. In this chapter, not provided the general knowledge of the bon ton itself result be introduced, provided likewise the figures of cater turn over, compensation of employees and a SWOT analysis ar given.The hobby chapter Project Exploration high redness the purpose of this management project, further much, the litte reckonurs ar reviewed in the adjacent chapter, a conceptual social occasion is drawed into detail points, riddle statement and look into questions are mentioned as well. Last but not least(prenominal), the chapter of Methodology decribes a mode of research method, instrument design, entropy collecting, data measuring and analysing. Chapter 1. Company Description The sufficient name of the gild is Shanghai Hongqiao Yuanyi Hilton, which is a joint venture stemma with Yuanyi collection and Hilton Worldwide.Yuanyi Group is the owner of hardware facilities and real estate, Hilton hotels resorts is a managerial role in the property. The company is a sub-brand of Hilton worldwide, which is Hilton hotels amp resorts. It is a full service five virtuoso hotel which opened in October of 2010. The facilities of the hotel are tell apart, rich and luxury. The company is located in Hongqiao frugal and Technical Development Zone, is full 15 minutes from Hongqiao Airport (Terminal I) and 13km from Peoples Square in the heart of Shanghai.Apart from the above events, there is a buffet restaurant Essence indulge in fine Pan Asian and Mediterranean cuisine at the all-day and exemplar authentic Cantonese dishes at Yue Xuan which is an a la cart restaurant. Additionally, Hilton Shanghai Hongqiao provides a byplay gist, lobby lounge Pulse, Delicatessen, Vine Bar, fitness center and a stay connected administrator Lounge to satisfy the diverse inevitably of the guests The company places foodstuffing emphasis on both(prenominal) business travelers and leisure travelers, and also Japanese guests which is a main market for the company itself.There are over viosterol work me mbers in this company, which including unconnecteders, locals and also staffs from different cities in China. Most of the head procedure managers and directors are foreigners. Full-time contract employee accounts for 72. 8%, and the part-time contract employee takes up12. 4 fortune in this company broadly in banqueting and Essence restaurant and the trainees enliven 14. 8 percentages. The company is a newly opened hotel, and the executive expression was just partly open in April, 2012.The biggest problem of the Human Resource division is the giving gap. In order to attract much than new interviewees, every Wednesday is the company present day and people discount go to the Human Resource department to hired man in their CVs without an appointment. Through the monthly employee party, it can be seen that there are of all time new staffs join in the Hilton family. As the information shared from the HR follower manager, the staff turn over of twelvemonth 2011 was 13. 1%, it is high(prenominal) than the honest hotel staff turn over pasture which is 10% in Shanghai (Fang Xu, 2010).The turn over of head office employees in this company is also very high, during the period of the authors internship, the ordinary Manager, Director of Finance, Director of the operation, Director of business development, FB manager, Front mogul Manager, three Duty managers played job-hopping to another(prenominal) company. There are 11 directs accounted in Hilton, such as GM is the highest level which is 11 and trainee is level one. The salary of the trainee is 1,000RMB, slightly 120 per month. The biggest employee amount is level three, the total salary is 2,800RMB (=346) per month, supervisors are at level 5 which can own 3,400RMB (=419. ) per month. As an example gave at heart duty managers, the salary of foreigner is three measure than the Chinese employee in the same level position. A following SWOT analysis table shows an overall idea of the companys bot h internal and away conditions. The internal part includes Strengths and Weaknesses. The Strengths are much focuses on the company facilities and around the environment. For instance, the golf court is a big powerful point of Hilton Shanghai Hongqiao, which is just in a walking distance. The weaknesses are mostly from the guest complains.For example, the 80RMB of parking fee is a big guest complains in this company and it happens almost universal. Three separated buildings are a weak point be progress to it is very complicated for the guests to find the direction. The service woodland is a frequent criticism purpose from customers. The external part is focused on the financial environment and competitors. Shanghai attracts 215 gazillion domestic tourists and 8. 5 million foreign tourists in 2010. In addition, tourism tax revenue of Shanghai in 2010 is 305. 3 one million million RMB (Shanghai tourist development report, 2012).There are 44 five-star hotels and 64 four-star h otels in Shanghai and 11 five-star and 7 boutique hotels are building up. Hilton Shanghai Hongqiao won the Top Seller in September 2012 in Asia Pacific area. The company has a lot of opportunities and it is a great time, but also it is facing with several(a) challenges. Table 1. Chapter 2. Project Exploration During a period of 10 months, it turned out that it apparently it was difficult for employees to finish their tasks indoors the required time resulting in having to work over time.In hotel operation departments, there are three recesss, in general, morning pause staffs working from 7am till 3pm, the afternoon shift from 3pm till 11pm, and the rest hours are eventide shift. However, most of the employees in Hilton Shanghai Hongqiao bequeath spend quite long time in the shift turnover period, and it leads right away to work overtime in frequent and in every department. Further more, these over hours will not be counted into paid overtime working. Front office is not the solitary(prenominal) department, but it apparently most much in the company.Moreover, as it was written in the previous chapter, the turnover rate in Hilton Shanghai Hongqiao is higher than the average rate. especially in front desk department, since 2011 November till 2012 September there were 5 employees quitted their job who had worked there over one year and 9 trainees had not worked over 6 months which meat they quit before they became a pro forma staff. It be seen through the first two sentences written in the introductory chapter that working overtime is very normal in China and the reality shows it is a equity in Hilton Shanghai Hongqiao.This project is laborious to identify the relationship between working overtime and job satisfaction, and enhance to give the managers of Hilton Shanghai Hongqiao a further regard of monitoring overtime working and change employee satisfaction. Meanwhile, job satisfaction is a source of long-term competitive advantage in the hospitali ty industry, by the core set of Hilton Worldwide which is described as Hospitality, Integrity, Leadership, Teamwork, ownership and Now, each values have a strong connection with job satisfaction.For the Hilton Shanghai Hongqiao, this management project could be a helpful way to get more involved into employee satisfaction and measuring overtime working as well. Chapter 3. Literature Review This chapter concentrates in working overtime and job satisfaction. Figure has an intuitive feeling to equal the different hours of working overtime in different places, so the first divide research figures to give an overview of working overtime in selected places and according to law and liken with Chinas situation.The following two paragraphs are in an attempt to find out who flora overtime, and the reasons of people work overtime. Furthermore, the job satisfaction of different genders, the importance of job satisfaction and the relationship between job satisfaction and overtime working w ill be reviewed in the last paragraph. Last but not least a conceptual model covers the main point which includes the writings review. 3. 1 Working overtime In this part, the definition of working overtime is given, and close to figures of overtime hours in different countries and a table of ensample and maximum working hours for comparison.Working overtime is normally approved in advance by the Head of Department and is agreed in order to complete work for a deadline or to tinct additional demands. However, the initial periods of less than half an hour are not categorize as work overtime. Additional hours or overtime will not veer for affordments until the member of staff has worked to their number of canonical contractual weekly hours (Working additional hours and overtime, 2011). pappa and Damien (2000) found that about 20% of European employees work 45 or more hours a week, and about 13% of the full-time employees weekly work over 50 hours.Long work hours are also a com mon phenomenon in the United States more than 1/4 of US men and 11% of women work more than 50 hours a week (Jacobs Gerson, 2004). In addition, fundamental overtime work is pervasive in Korea and Japan where many employees work more than 60 hours a week (Amagasa, Nakayama, Takahashi, 2005). A reach showed that there are only 13. 7 percent worked for no more than eight hours a day in China, 40. 3% worked eight to cardinal hours, 23. 48 percent put in nine to 10 hours a day and 22. 0 percent worked more than 10 hours (Xinhua News Agency, 2006). In generally overtime work is a common phenomenon in both Asian and Western countries. Working overtime also occurs in developed countries both in Asia and Western. Moreover, China has the most come of populations who work over 8 hours everyday which accounts at 86. 3%. The following figure gives a clear picture of the standard working hours in selected places, and the maximum overtime hours allowed in the law and also the overtime pay rat e. Table 2. Selected places Standard working Maximum overtime hours allowed Overtime pay rate Hours Finland 8 hours/day Up to 138 hours within a period of 4 months 1. 5 propagation of the level(p) rate of pay for the first two hours 40 hours/Week Up to 250 hours during a calendar year. 2 times for any extra hours. The yearly maximum can be exceeded at 80 hours on a local agreement. France 35 hours /week Up to 220 hours per year. Each hour of overtime is account payable at 10% to 50% higher than the This limit may be exceeded with a collective agreement between the employer regular hourly rate, depending on the cumulative extreme overtime and employee. hours worked. Ireland 48 hours /week No specification of legal maximum overtime hours The actual working hours No statutory obligation on employers to pay employees higher rates may fluctuate comfortably as long as the average working hour per week is for overtime works. not more than 48 hours over 4, 6 o r 12 months (depending on circumstances) Japan 8 hours /day Up to 2 hours per day for jobs this may cause harm to health. No lower than the rate stipulated by Cabinet Order within the range 40 hours/week of no less than 25% and no more than 50% over the normal earnings per hour or per day. Malaysia 8 hours /day Up to 4 hours per day unpack under special occasions. 1. 5 times of the regular rate of pay. 48 hours /week Singapore 8 hours /day Up to 72 hours per month 1. 5 times of the regular rate of pay. 44 hours/week South Korea 8 hours /day Up to 4 hours per day 1. 5 times of the regular rate of pay. 40 hours /week Up to 12 hours per week. Taiwan 8 hours /day Up to 4 hours per day and 46 hours per month. 2 hours, at least an additional 1/3 of the regular hourly rate. 84 hours two week 2